At 22wingo, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a 22wingo player under Philippine law.
Six principles that guide how 22wingo handles your personal information every single day.
All data transmitted between your device and 22wingo is protected by SSL/TLS encryption. Sensitive account data is stored using industry-standard encryption at rest, so your information stays safe.
22wingo does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the 22wingo platform and to comply with legal obligations.
As a Filipino player, you are protected by the Data Privacy Act of 2012 (RA 10173). 22wingo fully respects your rights to access, correct, and delete your personal data upon request.
We only collect the personal data that is strictly necessary to provide you with a safe, compliant, and enjoyable gaming experience. We do not collect data for its own sake.
This policy is written in plain, accessible English so you always know exactly what is happening with your data. No hidden clauses, no confusing legal jargon designed to obscure our practices.
22wingo retains your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by Philippine law. Data is securely deleted when no longer needed.
This Privacy Policy ("Policy") describes how 22wingo ("the Company," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "the Player") who access or use the 22wingo online gaming platform, including the website at https://22wingo.app and any associated mobile applications or services (collectively, the "Platform").
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By registering for or using the 22wingo Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with 22wingo's Terms & Conditions and Responsible Gaming Policy, all of which form part of the agreement between you and 22wingo.
Scope: This Policy applies to all personal data collected by 22wingo in connection with your use of the Platform, regardless of whether you are a registered player, a visitor browsing the Platform, or a person who contacts 22wingo's customer support team. It covers data collected online, via mobile applications, and through any other channel through which you interact with 22wingo.
22wingo collects the following categories of personal data in connection with your use of the Platform:
When you register a 22wingo account, we collect information necessary to establish and verify your identity, including:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | Yes – for registration & KYC |
| Contact Data | Email, mobile number, address | Yes – for account & communications |
| Financial Data | GCash details, bank account, transactions | Yes – for deposits & withdrawals |
| Gaming Activity | Bets, game logs, session history | Yes – for platform operation |
| Technical Data | IP address, device info, browser | Automatic – collected on access |
| Communications | Support chat, emails, feedback | When you contact us |
22wingo collects personal data through the following means:
The majority of the personal data we hold about you is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a survey, or interact with any feature of the Platform that requires you to submit information.
When you access and use the 22wingo Platform, certain technical and behavioral data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device information, session data, and navigation behavior within the Platform. Please refer to Section 7 (Cookies & Tracking) for more details.
To fulfill our KYC and anti-money laundering obligations, 22wingo may use third-party identity verification service providers to cross-reference the information you provide against government databases and other authoritative sources. These providers operate under strict data processing agreements with 22wingo and are bound by applicable Philippine data privacy regulations.
When you make a deposit or withdrawal, 22wingo receives transaction confirmation data from payment processors such as GCash, PayMaya, and partner banks. This data is used solely to reconcile transactions and verify payment method ownership.
22wingo uses your personal data for the following purposes:
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from 22wingo, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email, by adjusting your notification preferences in your account settings, or by contacting our customer support team directly.
Under the Philippine Data Privacy Act of 2012, 22wingo processes your personal data on the following legal bases:
22wingo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We engage trusted third-party service providers to assist in operating the Platform, including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, customer support software vendors, and analytics providers. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to 22wingo.
22wingo may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of 22wingo's assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
We may share your data with other third parties where you have given your explicit consent for us to do so. You may withdraw such consent at any time by contacting our Data Protection Officer.
No Cross-Border Transfers Without Safeguards: 22wingo does not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place, consistent with the requirements of the Data Privacy Act of 2012 and NPC regulations.
22wingo uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. A cookie is a small text file placed on your device when you visit the Platform.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — login sessions, security tokens, load balancing | No – essential for operation |
| Functional | Remember your language, display preferences, and responsible gaming settings | Yes – via browser settings |
| Analytics | Understand how players use the Platform to improve features and performance | Yes – via cookie preferences |
| Marketing | Deliver relevant promotional content and measure campaign effectiveness | Yes – via cookie preferences |
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
22wingo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While 22wingo takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your account credentials. Please refer to the Account Security section of our Terms & Conditions for your obligations in this regard.
22wingo retains your personal data for as long as is necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR regulatory requirement |
| Financial & Transaction Data | 10 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| KYC Documents | 5 years after account closure | PAGCOR & AMLC requirements |
| Gaming Activity Logs | 5 years from session date | Regulatory compliance & dispute resolution |
| Customer Support Records | 3 years from last interaction | Legitimate interest & legal claims |
| Marketing Preferences | Until consent withdrawn or account closed | Consent-based processing |
| Technical & Device Data | 13 months from collection | Analytics & security purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 22wingo's data disposal procedures. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical and research purposes.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 22wingo:
Request a copy of the personal data 22wingo holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held in your 22wingo account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request that processing of your data be suspended while a complaint or correction request is being resolved.
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Withdraw consent for consent-based processing (e.g., marketing) at any time without affecting prior lawful processing.
File a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.
To exercise any of these rights, please contact 22wingo's Data Protection Officer using the contact details provided in Section 13. We will respond to all verified data subject requests within thirty (30) days of receipt, as required by the Data Privacy Act. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.
Identity Verification: To protect your privacy and prevent unauthorized access to your data, 22wingo will verify your identity before processing any data subject request. You may be asked to provide a copy of a valid government-issued ID and confirm your registered email address or mobile number.
The 22wingo Platform is strictly intended for adults aged 21 years and above. 22wingo does not knowingly collect personal data from individuals under the age of 21. The Platform employs age verification measures during registration to enforce this requirement.
If 22wingo becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our customer support team immediately.
Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to online gaming platforms.
22wingo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Where changes to this Policy are material — meaning they significantly affect your rights or how we process your personal data — 22wingo will provide advance notice to registered players via email or in-platform notification prior to the changes taking effect. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
We encourage you to review this Policy periodically to stay informed about how 22wingo protects your personal information. If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the Platform.
22wingo has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below.
22wingo Data Protection Officer
Email (plain text — not a link):
[email protected]
General Support:
[email protected]
Live Chat:
Available 24/7 via the chat icon on the Platform
Response Time:
Within 30 days of receipt of your request
If you are not satisfied with 22wingo's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and its complaint process is available through official Philippine government channels.